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Schedule Service(859) 551-0056Heat Pump Repair in Northern Kentucky
Heat pump not heating or cooling? Alliance repairs heat pumps for homes in Florence, Boone, Kenton and Campbell counties.
- Furnaces, central AC, heat pumps and boilers
- Office hours Mon–Fri 7–5 · Sat 7–3
- Emergency calls are handled by our on-call team
Common heat pump problems
A heat pump heats and cools your home with one system, so it runs nearly year-round and wears differently from a furnace or a standalone AC. Signs it needs repair:
- Cool or lukewarm air while set to heat
- Ice on the outdoor unit that doesn't clear
- It runs constantly but never reaches the set temperature
- Short cycling every few minutes
- "Aux heat" or "emergency heat" on most of the time
- Buzzing, grinding or rattling outdoors
- It won't switch between heating and cooling
What we repair
The valve that switches between heating and cooling.
Parts that keep ice from building on the outdoor coil.
If refrigerant is low, there's a leak. We find and repair it before recharging.
Capacitors, contactors, relays, blower motors, filters and thermostat settings.
Heat pumps in Northern Kentucky winters
Cold, damp Northern Kentucky winters are hard on heat pumps. Some of what you see is normal:
- Steam from the outdoor unit: usually the defrost cycle melting frost.
- Air that feels less hot than furnace air: normal for a heat pump. Air that feels cool in heat mode is not.
- A brief pause or whoosh: normal during defrost or a mode change.
Help it through winter: keep snow, ice and leaves clear of the outdoor unit, and change the filter regularly.
Heat pump vs. furnace backup
Most heat pumps have a backup heat source for the coldest days and for defrost cycles. In some homes that's electric heat strips; in others it's a gas furnace (a "dual-fuel" system).
Backup heat is supposed to help, not take over. If your thermostat shows aux or emergency heat most of the time, or your electric bill jumped, the heat pump itself may not be working, or the thermostat may be set up wrong. We check both.
Have a gas furnace backup that isn't working? See furnace repair.
Before you call: quick checks
- Thermostat set to Heat (or Cool) at the right temperature
- A clean air filter
- Indoor and outdoor breakers on
- Snow, leaves and debris cleared from the outdoor unit
Still not working? Call (859) 551-0056.
Repair or replace?
If the problem is a capacitor, contactor, sensor or defrost control, repair is usually the smart choice. Replacement may make more sense when:
- The compressor fails on an older heat pump
- There's a major refrigerant repair
- It keeps breaking down
- It can't keep the house comfortable in winter
We'll explain both options. Complete system replacements come with a free estimate.
Service it twice a year
A heat pump works in both seasons, so it benefits from a tune-up before each one. The Comfort Club includes two seasonal tune-ups for $249 a year per home.
What homeowners say
"Took the time to diagnose the problem. Did not recommend any unnecessary repairs or maintenance. Provided professional opinion. Will be using again in the future."
"Absolutely the best. I've used them for my rental units and my own home. Very skilled technicians."
"I had a maintenance check completed at my condo for the air conditioning. He cleaned the unit up and did the inspection. No extra charges, thank goodness."
FAQs
Why is my heat pump blowing cold air in heat mode?
Why is my outdoor unit covered in ice?
What does "emergency heat" or "aux heat" mean?
Is steam from the outdoor unit normal?
Do you handle emergency heat pump calls?
How much does heat pump repair cost?
Request heat pump repair
Tell us what your heat pump is doing and our office will follow up during business hours to schedule a visit.
Heat pump acting up?
Schedule a heat pump repair visit or call the Alliance office. Emergency calls are handled by our on-call team.
Serving Boone, Kenton & Campbell counties and Greater Cincinnati · Service areas